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Ticket won't close

We have a ticket that we need to close, but it keeps reopening because the user that submitted it (spam bot) is now blocked, and it pops up the "mail not received" type message.(I'm not sure how a bot...

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Ticket won't close

Two options:1) Delete the created by email address2) Do a private Send/Close so that it doesn't send the notice to the bad address

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Ticket won't close

Your mail server might still be trying to send the message periodically, so after you close it the response from the mail server is re-opening it. You can try waiting a few days until you stop...

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Ticket won't close

This is the error message I get, so I don't think it's the server:The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this...

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Ticket won't close

No, what I am saying is to delete the email address from the ticket (edit it & just clear the "Created By". Doing this will make it not send anything to the email address.Or, if you select the NOTE...

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Ticket won't close

If you are using the latest version of Spiceworks, select the "Note" option (which should turn the background for the text field to a light yellow color). That will make the entry "private", causing it...

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Ticket won't close

Changing the creator didn't work but the private close did.Thanks guys, this thing has been a headache.

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