Ticket won't close
We have a ticket that we need to close, but it keeps reopening because the user that submitted it (spam bot) is now blocked, and it pops up the "mail not received" type message.(I'm not sure how a bot...
View ArticleTicket won't close
Two options:1) Delete the created by email address2) Do a private Send/Close so that it doesn't send the notice to the bad address
View ArticleTicket won't close
Your mail server might still be trying to send the message periodically, so after you close it the response from the mail server is re-opening it. You can try waiting a few days until you stop...
View ArticleTicket won't close
This is the error message I get, so I don't think it's the server:The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this...
View ArticleTicket won't close
No, what I am saying is to delete the email address from the ticket (edit it & just clear the "Created By". Doing this will make it not send anything to the email address.Or, if you select the NOTE...
View ArticleTicket won't close
If you are using the latest version of Spiceworks, select the "Note" option (which should turn the background for the text field to a light yellow color). That will make the entry "private", causing it...
View ArticleTicket won't close
Changing the creator didn't work but the private close did.Thanks guys, this thing has been a headache.
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